Frequently Asked Questions
What services does HomeWell provide?
HomeWell provides personal care, companionship, homemaker services, and a variety of other support for seniors and other individuals so they can remain in the comfort of their own homes. We offer a diverse and proven menu of flexible care solutions that meet the needs of all individuals and their unique situations.
Whether your loved one is in their own home, living with you, or residing in a facility, we can craft a care plan that works for you and your loved one.
If you want to learn more about the comprehensive range of services we offer, contact us today! If your needs surpass the level of care that we can provide, we will help you find alternative solutions.
Does HomeWell provide home care services for someone living in non-traditional home settings, such as an assisted living facility or nursing home?
Yes, HomeWell provides home care services wherever a client calls “home”. Our Care Managers will meet with the family to conduct a thorough assessment and develop a care plan that best meets the needs of the client and the environment in which they reside.
Do you accept Long-Term Care Insurance?
In many instances, yes. However, whether your needed services are covered will depend on your specific long-term care policy. We are more than happy to assist you with facilitating reimbursement with your insurance company any way we can.
Find your nearest location to see how we can meet your long-term needs.
Is there an hourly minimum for service?
Yes. Depending on the specific type of care you require, the hour minimums may vary. We encourage you to contact us to inquire about your specific needs.
Do you guarantee your services?
As leaders in senior care throughout North America, we take pride in the service and care we provide. That is why we ensure you are happy with our services! We maintain an unparalleled reputation for service, quality, and professionalism.
Who pays the caregivers?
HomeWell keeps the payment process as simple as possible. All our Caregivers are employees of HomeWell. In addition to managing your care and supervising the Caregivers, HomeWell handles all the administrative, billing, payroll, and tax concerns involved in the employee process.
How is HomeWell Care Services different from other home care agencies?
Our brand promise is to deliver on every aspect of quality care – with trusted and reliable expertise and true compassion. Our culture is one that prioritizes our clients’ and their loved ones’ peace of mind. We deliver on this promise by offering holistic home care to every client through our overall Care Management approach. No matter the level or type of service, every client receives a Care Manager, at no additional charge, who oversees the overall care of our clients and ensures our Caregivers are in place and delivering service beyond our clients’ expectations.
Additionally, we understand that each client has unique and individual needs that sometimes fall outside of the scope of services we provide, but our Care Management approach allows us to identify these needs and connect the dots to ancillary services, such as skilled home health, hospice, durable medical equipment, handyman services, lawn care, etc.
How much does home care cost?
Home care is the best value and most comprehensive form of care available. If you aren’t sure if you can afford the services you want, HomeWell Care Managers can arrange an economical solution by using an innovative assessment tool, designed to calculate the fewest number of hours needed for your care plan. Each HomeWell office is independently owned and operated, so specific rates may vary.
Do you accept Medicare?
No. Medicare covers skilled care services provided by licensed home health agencies, not assistance with personal care, companionship, or homemaker services provided by HomeWell and other home care agencies.
However, we are more than happy to help you find the care you need from a licensed home health agency if you need medical support. In fact, we often coordinate services with home health agencies for the needs of our clients.
Can I cancel my services at any time?
At HomeWell Senior Care, we aim to keep our services as flexible as possible. You are not obligated to use our services for a specified period of days; you may cancel services or a scheduled shift at any time. If you have more questions about this, feel free to reach out to us at any time.
How do you select your Caregivers?
As an industry leader, HomeWell deeply understands your concern for safety and security. We never hire anyone we would not welcome into our own homes. All HomeWell employees, including Caregivers and administrative staff members, undergo comprehensive pre-employment screening that goes beyond the standard interviews and references.
We conduct nationwide background, criminal, immigration, and identity checks, along with competency testing. Because we care about the level of care we provide, HomeWell conducts client service and safety training for all employees.
What are HomeWell’s hours of operations?
HomeWell’s office hours are Monday through Friday, from 9:00 a.m. to 5:00 p.m. (except for major holidays). However, a staff member is available by phone 24 hours a day, 365 days a year to assist you with urgent care or staffing needs.