The difference is our Care Management approach.

HomeWell of North Shore is not your average home care agency. For us, it’s not simply about placing a caregiver in the home. We take a holistic approach to at-home care that focuses on both accomplishing the tasks of daily living and improving the overall well-being of each individual entrusted to our care.

Schedule a Call

Meet Our Team

HomeWell of North Shore is family owned and operated. The owners, Mark and Lisa Fratto, possess a combined knowledge of both healthcare and home care. Lisa is a registered nurse with a B.S.N. and over 30 years of nursing experience. Her passion for helping people live life to its fullest is what drives her work. Mark comes from a background in construction, working to transform people’s houses into their forever homes. This has given Mark a unique understanding of why in-home care is the perfect solution for many people. He also has a solid reputation and referral network in the North Shore and Essex County from his 4 years as a general manager of a home care company.

Our daughters and son offer a unique perspective, along with a youthful vitality and energy. Ashley is a registered nurse with a B.S.N. and 4 years of nursing experience. Caitlin graduated from the University of New Hampshire with a B.A. in sociology. She has experience in both home care and human resources. Nicholas is a member of Bryant University’s graduating class of 2021. He is studying both marketing and sales.

Together, we are committed to providing holistic, compassionate and experienced care for you or your loved ones.

Let our family help yours.


Our Promise

One of the most important aspects of in-home care is understanding. At HomeWell of North Shore, we understand that every family has different dynamics and we are willing to adapt to fit your needs. We understand that your family is your number one priority and we want to assure you that we are after the same goal, taking the best care of you or your loved ones. At HomeWell of North Shore we promise to provide your family with the same care that we would expect to see for our own family. We promise to be there when you or your loved ones need us the most, to lend a helping hand and for all of your in-home care needs

We hope that you will consider our family when yours is in need!


Lisa, Mark, Ashley, Caitlin & Nicholas


Our Philosophy

Trusted care. True compassion.

Our top priority is your peace-of-mind.

We all function better when we enjoy life more. For most people, this can be achieved through increased activity, reduced stress, better nutrition and basic companionship. As simple as that observation is, it is at the core of what we do. Our primary objective is to bring more enjoyment to the lives of those who find it increasingly difficult to function well on their own. We remove the burden of stress from both the person needing assistance, as well as those who love and care for them. We help people maintain their dignity and their independence. We protect and care for those who are unable to do so themselves. We help people function better. We help people enjoy life more. We do all of this by working as a team to provide reliable and compassionate in-home care that goes so far beyond typical adult care services.


Our Care Managers and Caregivers

Working together as a team.

Responsive, experienced, reliable, compassionate.

There are many reasons why someone may need at-home care. Whether recovering from an injury, living with a disability or simply growing older, the familiarity and comfort of continuing to live at home can be tremendously important to emotional wellbeing. With our proactive approach to in-home care, our specially trained team of caregivers and Care Managers advocate for both you and your loved ones in order to provide the highest level of comfort, compassion and care through open communication and personalized care management.


Responsive Care Managers

HomeWell assigns each client a dedicated Care Manager whose sole purpose is to ensure the highest level of customized in-home care to meet your needs and your budget. Your Care Manager will initiate a comprehensive needs assessment and create a personalized plan regarding:

Once a plan is in place, your Care Manager will monitor daily care logs and maintain regular contact with everyone involved to ensure each client’s physical and emotional well-being. And because life can be unpredictable, your Care Manager can also recommend or make adjustments to your care plan at any time, as needed.

Compassionate & Trustworthy Caregivers

As a home care agency founded by a caregiver, we put the utmost importance on providing at-home caregivers who are knowledgeable, kind, patient and trustworthy. We understand the complexities of the aging process and other home health variables that can affect the physical and emotional demands of each specific case. Whether we’re providing senior home care or home health assistance, we know that no two situations are alike. Our Care Managers strive to select the caregivers who best suit each client’s personality and specific care needs. And because we put a high priority on both safety and quality, all HomeWell caregivers are fully screened, pass a stringent national identity and background check, have excellent references, and undergo comprehensive competency testing.

Our care team includes:

  • Companions
  • Personal support workers
  • Homemakers
  • Home health aides
  • Certified Nursing Assistants (CNAs)

Learn more about our services and programs

Our Services