Rexburg, ID — July 11, 2023 — What exactly is non-medical home care’s role in lowering hospital readmission rates? In Home Care Pulse’s Vision podcast, HomeWell Franchising’s Michelle Cone, Senior Vice President of Training and Brand Programs, and Laura Coyle, Executive Vice President of HomeWell Care Services in New Jersey, teamed up to broach this hot topic in the home care industry and within the healthcare ecosystem.
“This topic is so timely given the continued focus on reducing facility admissions and readmissions across the healthcare continuum,” said Cone. “Through this podcast, I hope that all the home care professionals tuned in to this episode will recognize the importance of tracking clients’ long-term outcomes.”
Adding to Cone’s sentiments, Coyle highlighted how tracking and leveraging this data substantiates home care’s vital role in the care continuum, particularly for individuals prone to repeated, prolonged stays in the hospital system. From reducing medical expenses to quality improvement in patient care and even for home care agencies engaging with referral sources, providers nationwide are truly missing out if they are not tracking statistics like hospital readmission rates, explains Coyle.
“My hope is that listeners gain takeaways and actionable items to begin tracking key data, including admissions, readmissions and any other relevant KPIs,” said Coyle. “It’s time for home care agencies to be seen as a valuable equal partner in the healthcare continuum; to do so, we need to speak the same language with our KPIs and outcomes.”
Coyle went on to explain that improving long-term outcomes has served as the foundation upon which Cone and HomeWell’s leadership established the franchise’s Signature Programs, including its Go-HomeWell Post-Medical Care™, a program designed for clients following a surgical procedure or extended hospital or rehab stay to safely recover at home and still maintain a level of independence.
“At HomeWell, we aid those following discharge orders transition to life at home and form healthier habits—both of which are crucial in reducing readmissions,” explained Cone. “The driving factor behind GoHomeWell and all our Signature Programs is to deliver lasting results for our clients’ long-term health; data makes all the difference in helping us better understand how to do that. By tracking KPIs like hospital readmissions, we’re ultimately generating more awareness for our role in the care continuum and able to improve the quality of our services for the thousands of families who need our support for their loved ones.”
To learn more about home care’s role in reducing hospital readmissions, you can listen to this episode of Home Care Pulse’s Vision podcast here.