
Frequently asked questions
What is the difference between non-medical home care and home health?
Home health requires a doctor’s prescription and is provided by licensed medical professionals providing treatment at home. In contrast, non-medical home care is customizable support and companionship without a prescription, ideal for activities of daily living and everyday support around the house.
Can I use your services if I have home health?
Absolutely! While HomeWell does not provide medical care, our homemaker and companion services can complement home health. We support your loved one through daily activities, safety and comfort at home, while home health addresses their clinical needs.
Are you registered, bonded and insured?
We are compliant with any state registration requirements, and our bonding provides an extra layer of protection for both you and our caregivers. Additionally, we have taken proactive measures to ensure that we are covered by insurance in case of any unforeseen circumstances. At HomeWell, we value your safety, security and satisfaction above all else.
How do you screen your caregivers?
At HomeWell, we only hire individuals we would feel comfortable welcoming into our own homes. Our pre-employment screening process for all employees is thorough, with nationwide background, criminal, immigration, and identity checks, along with competency testing.
Can I make changes to my schedule?
If you need to make changes to your schedule for any reason, whether it’s due to unforeseen situations, appointments, or other factors, we’re here to assist. Our team is dedicated to working closely with you to ensure our services align with your evolving needs and circumstances.
Will I have the same caregiver for every visit?
We recognize how crucial it is to have consistent care, which is why we make a conscious effort to assign you the same dependable caregivers that your family has grown to know and trust. While there may be a brief adjustment period, we are committed to carefully matching caregivers based on your needs, preferences, and family dynamics.
Can I get help today?
We often offer same-day service. If you require urgent assistance or have immediate care needs, don’t hesitate to get in touch with our office, and our team will strive to accommodate your requirements and ensure you receive the support you need when you need it.
What is the process to get started?
If you require immediate assistance, we recommend calling us directly for the quickest response. Alternatively, you can reach out to us through our contact form online, and we’ll promptly schedule a visit and start working with you to determine next steps.
Can you help me figure out if I have coverage?
Of course! Our dedicated care team is available to help you determine the scope of your benefits coverage. Simply contact our office, and our experts will guide you through your options to find the most cost-effective payment methods and care services that match your financial circumstances.
Do you accept long-term care insurance?
In many instances, yes. However, whether your needed services are covered will depend on your specific long-term care policy. In some cases, we may be able to assist you as you seek reimbursement with your insurance company,
Do I need a doctor’s order to receive HomeWell’s services?
No. Because we provide nonmedical homemaker and companion services, no doctor’s order or medical referral is required. You can contact us directly to discuss how our services may fit your family’s needs.
Does HomeWell offer its services for someone living in an assisted living facility or nursing home?
Yes, HomeWell provides our services wherever a client calls “home.” We’ll meet with your family to determine the level of support that best meets the needs of your loved one and the environment in which they reside.
How is HomeWell different from other homemaker and companion agencies?
We’re built differently at HomeWell, and it shows. From our more personal touch to in-home care to our community partnerships, we are fully committed to ensuring a happier, healthier life at home for your loved ones and peace of mind for your family—whether just for a season or for the foreseeable future. Contact us to discover the HomeWell difference today.
How much does HomeWell cost?
The cost of our services will depend on the frequency of care and the specific service selected. However, it is typically more affordable than moving into a senior living facility. We strive to accommodate your budget and may also assist in identifying benefits to reduce the out-of-pocket costs.
Are your services just for seniors?
Our homemaker and companion services are available for any adult who may need a little extra support with everyday routines—not just older adults. While many of our clients are seniors who want to maintain their independence at home, younger adults may also benefit from our services following a major life event, such as a hospital stay, injury, or extended illness. Whether it’s help getting settled back at home or assistance with daily household tasks, we’re here to lend a hand.





